Return/Exchange Policy
At Series, we are committed to delivering premium-quality products and a seamless shopping experience.
Every order is carefully packed and inspected before dispatch. However, if you face any issue with your purchase,
our support team is here to assist you.
By placing an order on our website, you agree to the terms mentioned in this policy.
Returns & Eligibility
We accept return requests within 72 hours of delivery for eligible products only.
To qualify for a return, the item must be unused, unworn, unwashed, and returned in its original condition
with all tags, packaging, and accessories intact.
Products that show signs of wear, washing, stains, perfume, damage, alteration, or missing packaging
will not be accepted under our return policy.
Please note that all sale items, discounted products, limited edition drops, gift cards,
and products marked as final sale are not eligible for returns, exchanges, or refunds.
Return & Exchange Process
To request a return or exchange, please contact our support team at
support@seriesclothing.com with your Order ID and issue details.
Once your request is approved, our logistics partner will arrange a reverse pickup based on service availability in your area.
In locations where reverse pickup is unavailable, customers may be required to self-ship the product using a trusted courier service.
Returned products are inspected after reaching our warehouse.
Series reserves the right to reject any return or exchange request if the item does not meet our quality standards.
Return & Exchange Charges
A flat handling and logistics fee of ₹149 applies to all approved returns and exchanges.
This amount helps cover reverse pickup, quality inspection, and reshipping expenses.
For exchanges, only one exchange request is allowed per order.
Exchange requests are subject to product and size availability.
If the requested size or product is unavailable, customers may be offered:
- Store Credit
- An alternate size or product
- A refund (only for prepaid orders)
Refund Policy
Refunds are applicable only for prepaid orders placed through online payment methods.
Approved refunds are processed back to the original payment source after the returned item successfully passes inspection.
Refund processing may take approximately 7–10 business days depending on your bank or payment provider.
Orders placed using Cash on Delivery (COD) are eligible for store credit only.
Store credits remain valid for 50 days from the date of issue and cannot be converted into cash or bank transfers.
Damaged, Incorrect, or Missing Orders
If you receive a damaged product, incorrect item, incomplete order, or tampered package,
please contact us within 24 hours of delivery at support@seriesclothing.com.
To help us resolve the issue quickly, customers are required to provide:
- Order ID
- Clear photos/videos of the packaging and product
- A brief explanation of the issue
Claims raised after 24 hours of delivery may not be accepted.
Failed Deliveries & Returned Packages
If an order is returned to us due to an incorrect address, incomplete contact information,
or failed delivery attempts, customers may choose between reshipment or store credit once the package is received back at our facility.
Additional shipping charges may apply for reshipment requests.
Need Assistance?
For any questions regarding your order, returns, exchanges, or payments,
feel free to contact our support team.
Email: support@seriesclothing.com
Support Hours: Monday – Saturday, 10 AM – 6 PM IST
Thank you for shopping with Series.